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How Hotels and Restaurants Can Use AI for Review Management

Posted on by Jaimie Onasch

INTRODUCTION

According to Statista, close to 80% of people trust online customer reviews as much as personal recommendations from family or friends. In addition, customers tend to spend more money with and have more trust in businesses that reply to online reviews.

However, manually responding to every customer review may not be realistic for many hospitality businesses. That’s where AI comes in. It can help hoteliers, restaurant owners and GMs manage their business’s online reputation more efficiently, allowing them to focus their time on operations and other key elements of their business.

Following are some ways your hotel or restaurant can use AI for review management.

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How B2C Companies Can Use Cision One for Media Monitoring and Social Listening

Posted on by Taylor Kennedy

INTRODUCTION

In today’s digital landscape, understanding consumer conversation is crucial for B2C companies. Consumers are constantly sharing their opinions, experiences and feedback via online platforms. Tapping into these conversations allows brands to stay ahead of trends, manage their reputation and engage effectively with their audiences.

Cision One can help B2C brands capture, analyze and act on these conversations through advanced media monitoring and social listening tools. Here’s how to use it.

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How to Integrate AI Into Your Processes and Workflows

Posted on by Brian Lee

INTRODUCTION

workflowIn the first article of a multi-part series on AI adoption in the workplace, we explained the steps businesses need to take to assess and plan their AI needs. In the second article, we explained how to plan and execute AI pilot programs.

Now that you’ve completed your pilot programs, you are ready to integrate AI into your existing processes and workflows.

Continue reading “How to Integrate AI Into Your Processes and Workflows” →