There is no magic wand to make a crisis disappear. Of course, individuals and organizations wish there was, but the reality is that crisis mitigation usually takes time and careful planning.
Unfortunately, individuals and organizations often don’t want to take any action, even after a crisis communications plan has been created. Instead, they hope that maintaining the status quo will make the problem go away.
Here are a few things to keep in mind as you experience a crisis:
INTRODUCTIONMunicipalities host many public meetings each year. While most happen without an incident, sometimes external factors like protests can create challenging situations. Being prepared, especially via communication, is essential.
Here are ways to prepare for protests at your municipal meeting.
Continue reading “How to Prepare for Protests at Your Municipal Meeting”
Every company faces challenges, and the way they handle them can strengthen or hurt their reputation. Roku customers have been facing a bug in the system that causes the remote to skip channels and program selections (sources 1, 2 and 3). However, several weeks into the issue, Roku has yet to publicly acknowledge the bug.
The consequence for Roku is that it appears to the public as either 1) oblivious to the bug, 2) uncaring, and/or 3) silent about any fixes. None of those situations is helpful to brand reputation.
Let’s explore what companies like Roku should do in these situations. Continue reading “When a Company Doesn’t Acknowledge a Software Bug”