Category: Advertising & Marketing

How to Market a New Solution to an Old Problem

Posted on by Brian Lee

INTRODUCTION

mouse trapDisruption, according to Wikipedia, is innovation that creates a new market and value network that eventually disrupts an existing market and displaces established market-leading firms and products. It seems these days that tech startups, especially in healthcare IT, have to be the next Uber or AirBNB of their world to experience success, when in fact, they don’t.

In the slow-moving industry of healthcare, often times building a builder mousetrap–in other words, developing a new solution to an old problem–is the key to seeing your product or service get adopted. Let’s take a look at how you can market them.

HOW TO POSITION YOUR SOLUTION

One of your primary objectives should be to identify healthcare systems that have purchased a product or service to satisfy their problem, but that product or service has been insufficient. These prospective customers are likely to re-enter the marketplace for a new product or service since their problem remains unsolved.

When contacting these healthcare systems, use a “beacon” approach to describe your product or service. This means you compare your product or service to a competitor’s, but then explain why yours is better. For example, “We’re like (a competing product) but easier to integrate into your EHR and maintain.” This approach gives your prospective customers a frame of reference (beacon) along with the value proposition.

Also, don’t feel like you have to undercut your competitors. A Forbes magazine article cited a study that consumers will spend more when switching to a new solution that solves their (healthcare) problems.

REACH THE DECISION-MAKERS

It comes down to two general marketing principles: you need to build brand awareness, and you need to stay top of mind. To accomplish these tasks, you will need a sustained effort of PR, marketing and/or advertising. This means don’t just pitch one publication or run online ads for two weeks.

Why? In marketing, there’s the “Rule of Seven,” which says that someone needs to see your marketing message at least seven times before they take action. Even then, the hospital CIO, for example, may not be in the buying mode or cycle. So you have to maintain your brand’s presence in front of them so when they are ready to buy, you’re the first company they think of.

FOR MORE INFORMATION

Revelation PR, Advertising & Social Media offers healthcare IT companies and startups services related to media relations, email marketing, investor relations, tradeshow marketing, content marketing and social media management. Please contact Brian Lee, brian [at] experiencerevelation.com or 608-622-7767.

Four Tips for AEC Firms to Get Started on Content Marketing

Posted on by Taylor Kennedy

ContentAs in other industries, the world of architecture, engineering and construction (AEC) is relying more and more on online/digital means to prospect for new clients. You can’t expect your business development staff to only attend conferences and networking events to build your company’s brand and get invited to respond to RFPs.

This is where content marketing can help, as it’s a tool used to gain the trust of potential clients, have them understand your firm’s areas of expertise and move them down your sales funnel. According to Jump Factor, AEC firms that generate more than 50 percent of their leads online grow on average at least 250-500 percent faster than their competitors.

Following are four tips for AEC firms to get started on content marketing:

1. Provide value. Is your content useful to your target audience? It’s okay to give away your advice for free. The content should help solve your prospective clients’ problems and is worthy of your their time. For example, what are ways that a municipality can acquire grant funding for its projects? How can a utility company save time and money by using the latest GIS software? Remember, quality over quantity.

2. Define success. How will you measure your content marketing efforts? Besides new leads and clients, look at metrics such as views, shares, etc. You should strive to improve those numbers over time. Use tools like Google Analytics to generate the data that indicates how your content marketing is performing. In addition, create sign up (lead generation) forms to help track sales conversions.

3. Change it up. Don’t just write standard blog articles. Content marketing comes in different forms, such as whitepapers, infographics, videos and listicles. Keep it fresh for your audiences, who many range from developers to city engineers. Experiment with different lengths and different authors, too.

4. Make time. You have to fully commit to making the time for content marketing to have any success. Allot 1-2 hours to brainstorm and create a monthly editorial calendar. Ask your subject matter experts to spare one hour each month to help you produce content. Expect about four hours to research, write and edit one piece of content a week.

FOR MORE INFORMATION

Revelation PR, Advertising & Social Media offers architecture, engineering and construction companies services related to advertising, public relations, email marketing, tradeshow marketing, content marketing, public involvement and social media management. Please contact Brian Lee, brian [at] experiencerevelation.com or 608-622-7767.

In Hospitality, Customer Service is Everyone’s Responsibility

Posted on by Brian Lee

hospitalityINTRODUCTION

In a survey by American Express, 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service. This is especially important for hotels, B&Bs and resorts. It is the responsibility of every employee–from the front desk to housekeeping–to provide a high-quality, memorable experience for each and every guest.

Following are a few keys to hospitality success.

HOW TO IMPROVE CUSTOMER SERVICE

Creating a customer-first culture starts with training. Make your hospitality standards a key part of new-employee onboarding.

Employees should learn your hotel’s mission and values. Your internal communications–for example, email, Intranet or department meetings–should regularly reinforce these points. A maintenance worker directing a guest to a pool or a bartender providing sightseeing recommendations goes a long way.

Senior staff members need to lead by example, according to HotelRED General Manager Jason Ilstrup, a past Wisconsin Hotel and Lodging Association Innkeeper of the Year whose hotel in Madison, Wis., has earned numerous Trip Advisor Certificates of Excellence.

“I’m out on the floor, working in all departments, and great customer service becomes contagious,” Ilstrup said. “I’m trying to demonstrate that we’re all on the same team and doing this together. Our mentality is that we’re here for the guests.”

BENEFITS TO GREAT CUSTOMER SERVICE

Contrary to popular belief, customer loyalty is not built through great customer service, according to a study by the Customer Contact Council. Instead, customer loyalty is built by “reducing (the guest’s) effort—the work they must do to get their problem solved.”

That’s why Ilstrup empowers his staff to solve issues as they arise.

“We train the staff to have the right frame right of mind, and then we never question their decisions,” Ilstrup said.

As a result of great customer service, Ilstrup said the main benefit for his hotel is not only referrals or favorable reviews, but also the “positive attitude the staff has all the time.” And that, in turn, benefits the guests, too.

RECOGNIZE YOUR STAFF

You also should establish an employee recognition program. Staff members always appreciate being noticed for going above and beyond. This is not an employee-of-the-month award; rather, it’s calling out “wins.” Your program will hopefully lead to increased productivity and high morale.

Check out what Hilton does:

FOR MORE INFORMATION

Revelation PR, Advertising & Social Media offers hotels, B&Bs and resorts services related to media relations, community relations, branding, group sales, SEO/SEM and social media management. Please contact Brian Lee, brian [at] experiencerevelation.com or 608-622-7767.