Three Ways for Restaurants to Track Customer Acquisition

INTRODUCTION

A photo of customers dining at a restaurant and interacting with a serverCustomer acquisition is a key indicator of success for restaurants, but it can often go untracked or undermeasured, especially among independent restaurants or smaller establishments.

According to a meta-analysis by Focus Digital, restaurants typically spend approximately $30-$180 to attract a new customer, depending on the style of restaurant. If your restaurant isn’t tracking customer acquisition, you are missing opportunities to assess and optimize your marketing efforts and ROI. Moreover, you could be missing out on ways to convert new guests to repeat customers, who tend to spend 67% more than new customers.

Following are three ways your restaurant can track customer acquisition.

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Super Bowl ads 2026: staff analyses

BRIAN: I’m a sucker for 80s and 90s nostalgia, and I’m sure advertisers know this about my demographic group. Thus, it should be no surprise that I enjoyed the “Good Will Dunkin'” commercial featuring the likes of George Costanza and Steve Urkel (which reminded me of the Radio Shack commercial about “The 80s called”). I think the ties to the brand could have been stronger, as most of the allotted time was used for cramming in cameos, but at least the spot resonated with me emotionally. I also like Guy Fieri’s commercial for Bosch Power Tools. Here, the message was loud and clear about being any old guy vs. being Guy. Meanwhile, I didn’t like the AI.com ad, because it failed to tell us anything about the brand or what it does. Consequently, there wasn’t a strong incentive to follow the call to action about getting your handle.

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