Seven Tips to Improve Your Healthcare IT Tradeshow Marketing

INTRODUCTION

Blue Tree NetworkHealthcare tradeshows provide a one-stop shop to keep up with industry trends, develop new contacts and drive new leads. According to CEIR, 81 percent of tradeshow display attendees have buying authority. With the right marketing strategy, tradeshows can provide your health tech company with increased brand awareness and direct sales opportunities.

Here are seven healthcare tradeshow tips to improve your marketing.

1. Have a plan
Planning for a tradeshow begins months prior to event. Set up a meeting with current staff, including marketing, sales and management, to ensure everyone agrees on the goals for attending the event. Make sure you address why your healthcare IT company or startup should attend, whom you need to meet, how will you gather leads and what specifically do you plan on doing at the show.

2. Be a part of the conversation
To expand your brand and message exposure, include the conference’s official hashtag (e.g. #health2con) with your social media posts. This is your chance to share your content, such as white papers and infographics, that are relevant to attendees. Also, check with the show organizers to see if there are opportunities to advertise your booth activities in an e-newsletter.

3. Execute media relations tactics
If the tradeshow doesn’t automatically send out an attendees list, research media outlets (e.g. HealthcareITNews) that will be attending and secure interviews for your subject matter experts and/or CEO. Have your PR team conduct media training so that the SMEs and CEO are prepared for interviews. Also, reporters don’t want to carry stacks of marketing collateral around the floor, so put your assets (including logo) on a USB stick or email them a link to your website’s media center.

4. Remember that the people in your booth matter
First impressions are lasting impressions. Create the right mix of staff who can answer every type of question. For instance, if you’re launching a new product at Health Informatics, include both sales and technical staff at your booth. Make sure staff members stay on message by using the pre-approved talking points with potential customers. Finally, don’t allow booth staff to sit idly–they need to appear welcoming and eager to engage with passers-by.

5. Select an ideal booth space
The better the booth location, the more traffic it will attract. Although companies don’t often have control over location, some tradeshows assign booth spaces based on exhibitor’s past participation and the booth size. If possible, distance yourself from your competitor’s exhibit and try to be near the action, such as a corner or intersection near the entrance.

6. Be unique
Not only is the location of your booth important, but what you display is, too. Simple pop-up banners don’t cut it anymore–you have to make your exhibit stand out among the sea of exhibits. For example, at HIMSS 2017, Bluetree Network’s space included a tall, blue tree, which was noticeable from all points in the tradeshow floor.

7. Follow-ups are key
Just because the tradeshow is over doesn’t mean the work stops. Do NOT add every business card you collected to an email marketing list, especially since opt-in is permission-based. Instead, send personal emails to everyone who stopped by, and set up follow-up meetings, webinars, calls, etc. to move prospects further along your sales funnel.

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Revelation PR, Advertising & Social Media offers healthcare IT companies and startups services related to media relations, email marketing, investor relations, tradeshow marketing, content marketing and social media management. Please contact Brian Lee, brian [at] experiencerevelation.com or 608-622-7767.

How to Position Your Staff as Subject Matter Experts

INTRODUCTION

Does your hospital or health tech expertcompany want to have the reputation as being the best in certain areas? Perhaps your hospital is renowned for orthopedics, or your startup’s CTO has special insights on interoperability?

Positioning a staff member as a subject matter expert (SME) will earn your company credibility among your target audiences. That’s because people want to do business with experts. In other words, would you want to go to an OB/GYN who knew the least about women’s health?

Your SMEs also will serve as the “go-to” person to answer questions from the media, if you brand them correctly. Following are tips for positioning your staff as subject matter experts.

WHO SHOULD BE SUBJECT MATTER EXPERTS

To maximize the effectiveness of subject matter experts, choose ones that matter to your target audiences. Let’s take a look at an example for a health tech company focused on helping radiologists: No offense to the developers who created your SaaS, but the radiologists probably prefer to hear from a DO than a programmer.

Make sure the SMEs are experienced and/or hold some type of management position (vice president, professional services team, etc.). They also need to know about the mission and business objectives of your IDN or HIT company. Each month may be different, but generally, you need to find SMEs that can allot 2-3 hours/month to carry out their duties.

HOW TO USE SUBJECT MATTER EXPERTS

The value of your subject matter experts comes from being able to use them in a variety of ways, such as media relations, content marketing and public speaking.

Prior to any kind of interviews, each SME needs to go through a media training session, in which they will learn how to succinctly respond to reporters’ questions while working in your key messaging strategy.

Use subject matter experts in content marketing to add credibility and authenticity. They are likely already keeping up with what’s going on in your industry–for example, MACRA, Affordable Care Act, telehealth, etc.–so it shouldn’t be too hard to have them provide insights on those topics.

Similar to media interviews, you should have SMEs go through presentation training before you send them out in public. Tradeshows, conferences, TED Talks and symposiums are ideal venues for you to showcase your SMEs because they can talk in technical detail with audiences or attendees.

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Another ICD-10 delay ultimately hurts patients

Make no mistake. The U.S. healthcare system is broken. In fact, you should be amazed that the care you receive is as good as it is, meaning that it could be even worse, but it should be a lot better.

What I find particularly laughable is the ongoing delays to the deadline for ICD-10 to be adopted officially. ICD-10 is the latest international classification of diseases and health problems. As I’ve discovered in researching this for a client, its mandatory implementation has been delayed before, first six years ago from the original deadline of Oct. 1, 2011 to Oct. 1, 2013, then again to Oct. 1, 2014, and then again to Oct. 1, 2015.

Now comes news of basically another delay. The endless push for delays stems from healthcare and medical trade associations spending money to lobby for more and more delays instead of spending that same money on implementation. Here’s an example from the Texas Medical Association.

“One of the major things that is different this time around is that the big hospitals feel ready and we’ve moved into the reality that any further delay is just costing us money,” UMMC Dr. John Showalter said in an interview with healthcareITnews.com.

Did you know that ICD-9 was published in 1977 (though not adopted in the United States until 1995)? It’s so old that 50,000 existing codes can’t be used, most of the terminology is outdated and no new diseases can be added to it. That means healthcare itself can’t improve without the new codes.

“This freezing of ICD-9 does not allow for improvements in the disease specificity that we need to measure outcomes,” Dr. James Kennedy of FTI consulting told HC Pro.

Hospitals and other healthcare providers, as well as groups like the American Medical Association, need to stop whining and begin the implementation process. Otherwise, we can continue to say goodbye to innovation, cost savings and most importantly, patient safety.