How to Get CEO Buy-in to Launch a Reputation Management Campaign

INTRODUCTION

hospital 2Reputation management is the process of shaping perception, both internal and external, of an organization. How important is it? A Deloitte study showed that reputation damage was the No. 1 risk concern for business executives around the world.

In the spectrum of public relations, reputation management takes place before crisis communications because it provides crisis resilience. In other words, when your organization has a sterling reputation, it is often given the benefit of doubt in times of trouble.

Many other benefits, including delivering a competitive advantage, come with a well-executed campaign. However, before you implement a reputation management plan at your hospital, you need to make sure senior leadership is aboard. Here’s how to acquire buy-in from the CEO to launch your reputation management campaign. Continue reading “How to Get CEO Buy-in to Launch a Reputation Management Campaign”

How Restaurants Should Respond to Negative Comments Online

INTRODUCTION

According to Zendesk, 45 percent of customers share negative reviews on social media, and 63% of consumers read negative reviews on social media. It doesn’t help when it’s discovered that 20 percent of reviews on Yelp are fake.

Still, it’s imperative that you don’t let negative reviews sit unaddressed. One rationale is the “broken windows theory.” When consumers see no response to negative reviews, they assume you don’t care enough, and you’ll probably attract more negative (and fake negative) reviews, which will cost you revenue.

Here’s how restaurants should respond to negative comments online. Continue reading “How Restaurants Should Respond to Negative Comments Online”

How to Develop a Messaging Strategy for Your Health Tech Startup

INTRODUCTION

talking pointsThe average attention span is down from 12 sec. in the year 2000 to now eight seconds, according to a BBC News article.

With that in mind, as an entrepreneur, being able to ace your “elevator pitch” in that average attention span timeframe will help move your startup’s business forward (e.g. gain funding, attract investors). The goal is to be able to efficiently and effectively answer the question, “what does your company do?” Ultimately, your key messages are the foundation that your startup’s value rests on.

Here are tips on how to develop a messaging strategy for your health tech startup. Continue reading “How to Develop a Messaging Strategy for Your Health Tech Startup”