A Public Relations Analysis of a Proposed Stadium Upgrade

Photo from the high school’s Facebook page

For any proposed development, you’re going to face some degree of NIMBYism. To what degree depends on how well you perform public involvement and community relations.

Here’s an example. A private high school is facing staunch opposition from the neighborhood in which it’s located for its proposal to update its football stadium (add lighting, add seating, improve the sound system, etc.). Yet, parents of students who don’t live in the neighborhood are in support of the proposal, judging by an analysis of letters-to-the-editors, letters to the city and social media posts.

Over the past six months, the high school president and its board of trustees have made numerous errors that will likely jeopardize the proposal, especially in a neighborhood with a history and reputation of opposing developments. Here are their community engagement mistakes:

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Analyzing the Brewers’ Stadium Naming Rights Announcement

Photo (cropped) by Charles Fulton

Recently, the Milwaukee Brewers announced that American Family Insurance will replace Miller Brewing as the naming rights sponsor for the stadium in 2021. As with any change, some people were upset; however, they were likely even more upset because 1) Miller Brewing is a more logical partner for the Brewers, and 2) the way the new sponsorship was announced was riddled with mistakes. 

Let’s take a look at what should have been done:

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Hotels: How to Manage a Crisis Online, Part 1: Service Issues

INTRODUCTION

In a study by the White House Office of Consumer Affairs, dissatisfied customers typically tell nine to 15 other people about their experience; some tell 20 or more. This is especially important for hotels, B&Bs and resorts. Service issues such as inattentive and rude staff, a room not up to a customer’s liking and dirty amenities, can cause customers to write negative reviews online on sites like TripAdvisor, Google and Yelp. 

Here is how to handle a social media crisis related to a service issue and rebuild your hotel’s reputation.

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