Takeaways From ALS #IceBucketChallenge

By now we’ve all had our social media accounts filled with people dumping buckets of ice water on their heads and making a donation to the Amyotrophic Lateral Sclerosis (ALS) Association. Within the month, it’s no surprise the Association has seen an increase in donations from $1.9 billion to $70.2 billion. But what does this Ice Bucket Challenge phenomenon do for public relations and campaigns in the future? Here are a few takeaways:

1. Encourage grassroots thoughts.
Many probably don’t know that the Ice Bucket Challenge was not created by the ALS association. According to Facebook research, it was started  by a video in late July from former Boston College baseball player Pete Frates, who was diagnosed with the disease. At the heart of the campaign is the key to any successful grassroots campaign, which is shareability. In today’s world, people want to be at the forefront of social movements, which then help increase their validity.

2. Involve everyone!
Another reason for the success of this campaign was the sheer number of people it involved. The campaign was smart in having everyone nominate a handful of others to complete the challenge, helping it spread like wildfire.

3. Make it fun and easy.
How many people have a bucket, ice, water, video camera and a social media account to post it on? Almost everyone. The challenge took advantage of items around the home that were easily accessible to people of all ages.

4. Timing is everything.
It’s not every day the weather is warm enough for people to dump ice water on themselves, so this campaign had to happen in the summer months. Additionally, July and August are two of the most common summer months for vacations, leaving people with the time to participate. Also, the short 24-hour turnaround time of the challenge helped with its viral spread.

T-Mobile’s Test Drive campaign

I admit, I was immediately intrigued when I learned of the T-Mobile Test Drive campaign, in which the company sends you a new iPhone 5S with unlimited calling, data and text messaging to use for one week. Afterward, you return your phone to a T-Mobile store, and there are no strings attached.

First, the campaign had an inauspicious start. I learned about the campaign through a full-page ad in USA TODAY. That ad, as well as the ones in other newspapers, told readers to visit t-mobile.com/7nightstand. However, that site hadn’t been created. It was only after a bit of searching that I found t-mobile.com/testdrive was the correct URL (after a month, T-Mobile has finally created a redirect for /7nightstand).

Second, I discovered Wisconsin is not a T-Mobile-friendly state. You may not return the phone to an authorized dealer; rather, you have to go to a T-Mobile-owned store. The nearest ones to Madison were Brookfield, Wis., and Rockford, Ill. To me, it felt a little ridiculous to drive an hour away just to return a free phone.

Third, T-Mobile doesn’t seem to work on Fridays. That’s when I ordered the phone, but the company didn’t process the order until Monday, and I received it on Thursday.

Just before I received the phone I purchased a protective case. For $20, it helped insure me against damage, which would result in me paying up to $600 for the phone as part of the agreement.

T-Mobile did do a good job in selecting the iPhone 5S as the trial phone. Compared to the iPhone 4 I’ve used, it’s a million times faster. I enjoyed trying apps like Facetime, which I don’t have on my Windows Phone (actually, I basically have no apps for my Windows Phone, because no one will make apps for the platform).

Finally, this experience has taught me how much I value Verizon’s nationwide coverage. In various parts of Wisconsin and Illinois, my Verizon phone would be on 4G LTE, while the T-Mobile phone was on extended network. Sorry, T-Mobile.

Twitter acquires TapCommerce

TwitterTwitter recently announced that it’s acquiring a mobile technology company called TapCommerce. Specializing in mobile retargeting, TapCommerce targets ads based on previous user activity. While this service is certainly not groundbreaking, retargeting isn’t very common among mobile marketing due to the lack of cookies. But through large amounts of data and sophisticated statistical analysis, TapCommerce is able to overcome this problem.

With more and more consumers making purchases on a mobile device, it’s important now more than ever for a brand to target and communicate to its audiences via mobile. While many advertisers primarily focus on activating new users, TapCommerce reminds brands to re-engage with lapsed users and present more relevant content. Re-activating users rather than enticing new ones also can be less costly, as we know in the arena of customer retention.

The acquisition of TapCommerce will give advertisers on Twitter more opportunities for re-engagement and better measurement of mobile marketing. Mobile consumers also will reap the benefits of this team-up by receiving more relevant ads in the apps they use.

Twitter said in a statement that it’s too early to say when users will see TapCommerce technology on Twitter, but the groups are in the beginning stages of creating a product plan.