Looking to open a business, propose a development, host an event or promote a product or service in McFarland, Wis.? Here is some helpful info: Continue reading “Community Insight: McFarland, WI”
Author: Taylor Kennedy
What Restaurants Should do in a Social Media Crisis, Part II
INTRODUCTION
According to the American Express 2017 Customer Service Barometer, Americans tell an average of 15 people about a poor service experience vs. the 11 people they’ll tell about a good experience. Service issues in the restaurant industry, like a poor greeting, long waits and inattentive servers, can make their way online in a form of a negative review on social media sites.
In April, a supper club in northern Wisconsin received numerous one-star reviews on Yelp and Google from a person claiming they had bad service and was billed incorrectly. The restaurant also responded to emails from the customer and offered a future complimentary meal, but the customer wouldn’t accept any apology and declined all offers.
Here is how to handle a social media crisis and rebuild your restaurant’s reputation. Continue reading “What Restaurants Should do in a Social Media Crisis, Part II”
Community Insight: Waunakee, WI
Looking to open a business, propose a development, host an event or promote a product or service in the Village of Waunakee, Wis.? Here is some helpful info: Continue reading “Community Insight: Waunakee, WI”