A trend that has emerged over the past few years is new restaurants not having a main phone line and thus no way for anyone to call them. While the reasons are understandable–avoiding sales calls, donation requests and robocalls–restaurants still need to make sure there’s a way for guests to communicate with them.
Author: Brian Lee
Welcome Maggie!
Maggie Boettinger is Revelation’s intern this summer. She graduated this month from the University of Wisconsin with a degree in communications and a certificate in French. A native of the Milwaukee area, Maggie previously worked at the Wisconsin Journalism Education Association and Moda Magazine.
What Hotels and Restaurants Should Include in an FAQ
Many hotels and restaurants are lacking pertinent information for their guests on their websites. Oftentimes, these websites have the bare essentials like reservations and a menu.
Guests these days likely aren’t going to call you for information. Instead, they are going to send you a direct message on social media at 10 p.m. and expect an immediate response, or they are going to post a question on Google, which usually will go unanswered.
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