How to Maximize Your Hospital’s Facebook Page

INTRODUCTION

Does your hospital’s Facebook page have no purpose beyond “we should be on Facebook?” Are you following some undefined strategy of so-called “online branding?” Or, do you have reasons to be on Facebook, yet your objectives aren’t being met?

While you are probably tempted to fulfill a myriad of needs through your Facebook page, you are best served focusing on a few clear-cut purposes, all under the umbrella of customer (patient) retention.  

Here are three ways your hospital can maximize its Facebook page.

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Why You Should Use Facebook for Customer Retention

Does it make sense for a fitness club to tell its members to join now? No, because they’re already members.

Does it make sense for a pay channel to tell its subscribers to subscribe today? No, because they’re already subscribers.

Yet, these and other types of businesses do this every day on Facebook. I get it, the need to sell is strong. However, following a customer acquisition approach is wrong. 

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