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Seven Tips on Getting Started with Video Marketing

youtube logoInBusiness Magazine interviewed me recently about “Producing Your Own Videos.” Here are the important points about getting started with video marketing.

1. Do you need video? For any tactic, make sure you have a need before you try video as a solution. In other words, don’t jump into radio ads, Twitter, email marketing or video unless you have an actual reason to. Reasons may include humanizing your brand, establishing expertise or educating your audiences.

2. Write a script. This will help you ensure key messages are used and that you keep the video to an allotted time (e.g. 30 seconds). You can always spot unscripted videos because they either take too long to get to the point, have extraneous scenes and/or have some arbitrary length (e.g. 34 seconds). The columns should be Scene #, Audio, Video, Notes and Length of Scene. You also should “script” a live video to establish a flow.

3. Pick the right platform. For example, Snapchat is good for timely, not timeless, videos. If you only have the capacity for one platform, YouTube is the logical choice. It’s the No. 2 search engine after Google, it has live video capabilities and you can easily embed and share your YouTube videos across the web.

4. Audio is important, too. Good audio is almost as important as good video. Use a wireless or lavaliere mic; neither are that expensive. If you are buying a digital video camera, make sure it has an audio input jack, as most cameras do not.

5. Free video editing software can get the job done. Professional software like Avid have more features than a non-video production company would likely ever need. Windows provides Movie Maker, and Apple provides iMovie, and both are serviceable in terms of editing features.

6. Don’t just dip your toe in the water. In most circumstances, one video is not enough. Your audiences are always hungry for more and more content, so have a consistent schedule of videos.

7. Measure your efforts. Metrics such as views, length of views and shares can mean you’re heading toward your objectives, but otherwise they are only vanity stats. What’s going to matter to your business at the end of the day will be the actions (e.g. downloads, purchases, etc.) that your target audiences take.

Welcome Carley!

Today’s the first day for Carley Hanko’s internship. She’s a senior majoring in communications at Edgewood College, where she also played varsity soccer. The Waunakee, Wis., native previously served as a special events and marketing intern at the Wisconsin Lottery.

Three Tips When Selecting a Crisis Spokesperson

INTRODUCTION

media-spokespersonWhen a hospital has a crisis, it’s important to have the right spokesperson, as this person is the liaison between the hospital and the public (and media).

For example, the size and severity of the crisis plays a factor in determining who should serve as spokesperson (e.g. CEO, PR Director, department head, etc.). This person could be picked after the crisis breaks, but it’s better to have a pool of potential spokespeople identified in advance (as part of your crisis communications plan).

Here are three tips when selecting a spokesperson for your hospital crisis:

  1. Choose the correct seniority level. More often than not, having the PR director or a vice-president serve as the spokesperson is sufficient. Your hospital doesn’t want to make a “minor” crisis seem more important than it is (think how infrequently the President of the United States makes announcements). Plus, the CEO can override the PR director or VP if they misspeak. Only in times of a “major” crisis should the CEO be the spokesperson. Really, his/her time is best spent managing the crisis (and being seen doing so).
  2. The spokesperson needs to have the right personality. Your spokesperson needs to be able to demonstrate empathy and show the public that the hospital is taking all the necessary measures to make sure the crisis is handled correctly. This may seem obvious, but someone with an adversarial personality would not make a good spokesperson. All spokespeople should go through thorough media training.
  3. Having multiple spokespeople is acceptable.Certain circumstances may require having more than one spokesperson. For example, in the event of a cybersecurity breach, you may need to bring in your CIO to provide a technical explanation. Make sure the spokespeople are consistent in their messaging.

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