Author: Taylor Kennedy

What Restaurants Should Do in a Social Media Crisis, Part V

Posted on by Taylor Kennedy

INTRODUCTION

A recent Harvard Business Review study found that discrimination is a “prevalent phenomenon” in the customer service industry. Discrimination can take place internally (within staff members) and externally (with or from customers). It can come in the form of gender, occupation within the restaurant, race or other protected characteristics.

Here is how to handle a social media crisis related to discrimination and rebuild your restaurant’s reputation. Continue reading “What Restaurants Should Do in a Social Media Crisis, Part V” →

What Restaurants Should do in a Social Media Crisis, Part IV

Posted on by Taylor Kennedy

INTRODUCTION

Social media makes it easy, unfortunately, for employees to broadcast their opinions. In the restaurant industry, you never know when one disgruntled server, cook or bartender can bring massive unwanted public attention to your brand.

Here is how to handle a social media crisis related to a rogue employee and rebuild your restaurant’s reputation. Continue reading “What Restaurants Should do in a Social Media Crisis, Part IV” →

Credit unions’ Saver’s Sweepstakes™ to help consumers improve financial security

Posted on by Taylor Kennedy

Madison, Wis. – Beginning in September, 14 credit unions in 45 cities will offer a saving incentive program called Saver’s Sweepstakes™. The program rewards participating credit union members in Wisconsin and Minnesota for saving by automatically entering them to win cash prizes. The program, at www.saverssweepstakes.com, will give a grand prize winner $5,000. Overall, $75,000 in prizes will be awarded in 2018 alone.

Continue reading “Credit unions’ Saver’s Sweepstakes™ to help consumers improve financial security” →