FOR IMMEDIATE RELEASE
Aug. 8, 2018
Contact:
Molly Walsh
608-616-0840
molly@forwardfest.org
(MADISON, Wis.)— Entrepreneurs of all backgrounds will be collaborating and sharing advice during the ninth-annual Forward Festival, which features more than 50 events, 30 of which are new, taking place Aug. 16-23 throughout the city, organizers announced today. Continue reading “Forward Festival to Connect Thousands of Entrepreneurs”
Looking to open a business, propose a development, host an event or promote a product or service in McFarland, Wis.? Here is some helpful info: Continue reading “Community Insight: McFarland, WI”
According to the American Express 2017 Customer Service Barometer, Americans tell an average of 15 people about a poor service experience vs. the 11 people they’ll tell about a good experience. Service issues in the restaurant industry, like a poor greeting, long waits and inattentive servers, can make their way online in a form of a negative review on social media sites.
In April, a supper club in northern Wisconsin received numerous one-star reviews on Yelp and Google from a person claiming they had bad service and was billed incorrectly. The restaurant also responded to emails from the customer and offered a future complimentary meal, but the customer wouldn’t accept any apology and declined all offers.
Here is how to handle a social media crisis and rebuild your restaurant’s reputation. Continue reading “What Restaurants Should do in a Social Media Crisis, Part II”