Improving Edgerank in Facebook

I recently spoke on Facebook marketing at the Greater Madison Chamber of Commerce’s annual expo. A key point I made was that don’t spend too much time worrying about the appearance of your Facebook page, as the vast majority of interaction with fans happens in the News Feed.

For those unfamiliar with Edgerank, it’s Facebook’s tool/formula to calculate which posts matter to you the most. In other words, have you ever noticed some friends ALWAYS appear near the top of your News Feed? It’s because you’ve interacted with them more than others, and Facebook keeps track.

Edgerank applies not only to personal pages, but to fan pages as well. I’ve created this chart to explain how to improve your Edgerank on the three main categories: Fan Engagement, Time with Status and Frequency of Posts.

Fan EngagementTime with StatusFrequency of Posts
No marketing messages or any other type of “broadcasting”Post videosPost no more than once every four hours
Ask questionsPost photosPost during peak Facebook hours; or
Elicit emotionsPost linksPost during your audience’s peak hours
Topical posts(All suggestions from first column)

The key takeaway is that good content should be your No. 1 goal to make your page more visible to your fans.

Wal-mart Hides Scandal

How many scandals can Wal-mart have in one week? First their stores in Mexico are caught for bribing politicians (and then Wal-mart covered up the investigation), and now they are being fined by the Labor Department for denying workers overtime pay.

Who cares about another Wal-mart scandal? Well a few years back Wal-mart’s then CEO cared, and began an initiative to revamp Wal-mart’s practices and their public image. Yet according to the New York Times, the same CEO is the man responsible for covering up Wal-mart’s internal bribery investigation of the Mexico scandal.

Sounds like his public relations efforts are a mix of genuine effort to change, and still wanting to hide from the public when it gets uncomfortable.

These recent scandals could tarnish the image Wal-Mart has worked to rebuild over the years,  but I am not convinced people will stop shopping at Wal-mart. People who shop their care about low prices and the convenience of getting it all in one place- I don’t think most shoppers care what Wal-mart does.

Yes, some do. And they need a strategic PR campaign to address these recent scandals. Especially since there have been protests in New York and Boston where Wal-mart is attempting to build stores. Wal-mart has to address the scandals and show the public they have plans in place to be sure it won’t happen in the future (and they won’t cover it up if it does!).

But Wal-mart has had a lot of questionable practices in the past, and I think the people will continue to fill the stores across the nation if they continue to roll back the prices.

5-Hour Energy commercials

I’m stunned by the poor quality of the 5-Hour Energy commercials I see on TV. If you’re not familiar with the product, it’s a little bottle of liquid that contains as much caffeine as a cup of coffee.

The production value of these spots reminds me of a high school A/V club. It’s almost like the video team tried to make the commercials bad, but I doubt that’s the case.

Check out this commercial. Poor lighting, bad actors and ugly graphics come to mind for me.

Yet, the product sells, so the spots must be resonating with the intended audience. Maybe people are so groggy that they don’t care?