How many times can Facebook screw up? It’s lucky it’s beloved by millions, because in the real world, if your company keeps agitating its customers, those customers go to your competitor.
This time around, Facebook changed users’ email to a Facebook email account without telling them. How simple would it have been for Facebook to simply send a message to all users explaining 1) the rationale behind this seemingly illogical move, 2) when it was going to happen and 3) how users can switch back to their previously used email address?
My God, this is such a simple plan! I still can’t believe it wasn’t done.
I wonder what Facebook’s next public gaffe will be? Guess we’ll have to wait a few weeks.