Social media Archives - Public Relations, Advertising & Social Media

INTRODUCTION

Research by the Commonwealth Fund shows that community partnerships and initiatives improve a health plan’s image and helps build relationships with providers.

These days, it’s even more important to build engagement with the community because the Affordable Care Act requires some hospitals (nonprofit) to perform a community health needs assessment every three years.

Following are three steps to building online engagement with the healthcare community:

Get the community onto your platforms. Promoting your hospital’s communication platforms allows for improved care and increased transparency throughout the patient’s care journey. For example, if your hospital is a sponsor of a local 5K, consider asking the participants to engage with your social media channels.
Have doctors and/or subject matter experts use social media to share expertise. Eighty percent of patients are using the Internet, social media and blogs to get healthcare information, according to PewResearch. Share good health habits and answer common or topical questions patients are asking. To stay abreast of content ideas, your hospital’s communications department should subscribe to other blogs, follow influencers and follow competitors. When possible, take a national or AP health story and localize it for your online community.
Two-way communication. Not only does partnering with the community build general awareness of the provider, it also can help the hospital serve its patients better. To complete the aforementioned community health needs assessment, you should survey community stakeholders (e.g. through Facebook, email marketing, forums, your blog, etc.), aggregate the data and then implement a plan to meet the community’s top needs. Make sure to be as inclusive and transparent as possible during the entire process.

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INTRODUCTION

Twitter can be a useful tool for promoting knowledge and expertise in a particular field, including healthcare IT. An infographic from CDW shows that the role of social media in healthcare is on the rise, with 45 percent of U.S. adults searching health-related topics on those platforms.

Instead of creating a Twitter account for your healthcare IT company, consider using your subject matter experts (SMEs) or leaders to represent your voice. Social media is best used for human-to-human interactions, not corporation-to-corporation.

Here are some tips to brand your team as experts in their respective fields of health tech.

CONNECT WITH OTHERS VIA TWEET CHATS

Twitter chats, or tweet chats, are live, moderated discussions that occur at a set time on a weekly, monthly, bimonthly or one-time basis. Each chat focuses on a specific topic and is associated with a designated hashtag. Have your SMEs or leaders use tweet chats to network and connect with others in healthcare. Many industry experts host tweet chats, and many participants are industry professionals.

For instance, #HITsm brings leaders in health IT together each week to discuss industry trends and how social media influences the outcomes of those initiatives. To participate, users include the #HITsm hashtag in all tweets, comments and replies during the chat.

#HCSM is another popular chat that centers on communication and the use of social media in healthcare. A complete list of healthcare-related tweet chats can be found on Symplur, along with schedules, chat descriptions, topics and transcripts and analytics from previous chats.

Beyond networking, tweet chats can be a powerful way to establish your SMEs as thought leaders, plus they gain exposure to different perspectives and receive advice or guidance from others in the healthcare industry. Regularly engaging in tweet chats can help you convey your points in a concise way, which can also make your day-to-day tweets more impactful.

PITCH REPORTERS ON TWITTER

Twitter is more news centric than other forms of social media and can be an effective means to pitch reporters. Journalists are one of the largest and most active groups on the social media platform today, and many consider their Twitter account to be at least partially professional. A well-styled, 140-character or less pitch is a must, but before pitching a reporter you need to do your research.

Your PR staff should investigate the reporter’s interests/beat, media outlet, past tweets and past articles to make sure they align with your message and field of healthcare. Have your SMEs/leaders follow the appropriate reporters and begin a relationship by commenting on, retweeting and/or favoriting their tweets. The PR team should then help the SMEs/leaders personalize each pitch, especially since tweets are public (the last thing a reporter wants to see is a slew of mass tweets sent to their counterparts). Engaging with journalists and building a standing relationship will go a long way in improving your health tech company’s visibility.

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Revelation PR, Advertising & Social Media offers healthcare IT companies and startups services related to media relations, email marketing, investor relations, tradeshow marketing, content marketing and social media management. Please contact Brian Lee, brian [at] experiencerevelation.com or 608-622-7767.