Takeaways From ALS #IceBucketChallenge

By now we’ve all had our social media accounts filled with people dumping buckets of ice water on their heads and making a donation to the Amyotrophic Lateral Sclerosis (ALS) Association. Within the month, it’s no surprise the Association has seen an increase in donations from $1.9 billion to $70.2 billion. But what does this Ice Bucket Challenge phenomenon do for public relations and campaigns in the future? Here are a few takeaways:

1. Encourage grassroots thoughts.
Many probably don’t know that the Ice Bucket Challenge was not created by the ALS association. According to Facebook research, it was started  by a video in late July from former Boston College baseball player Pete Frates, who was diagnosed with the disease. At the heart of the campaign is the key to any successful grassroots campaign, which is shareability. In today’s world, people want to be at the forefront of social movements, which then help increase their validity.

2. Involve everyone!
Another reason for the success of this campaign was the sheer number of people it involved. The campaign was smart in having everyone nominate a handful of others to complete the challenge, helping it spread like wildfire.

3. Make it fun and easy.
How many people have a bucket, ice, water, video camera and a social media account to post it on? Almost everyone. The challenge took advantage of items around the home that were easily accessible to people of all ages.

4. Timing is everything.
It’s not every day the weather is warm enough for people to dump ice water on themselves, so this campaign had to happen in the summer months. Additionally, July and August are two of the most common summer months for vacations, leaving people with the time to participate. Also, the short 24-hour turnaround time of the challenge helped with its viral spread.

PRSA Silver Anvil Awards

Last night I attended the annual PRSA Silver Anvil awards, which honor the best PR campaigns. The auditorium was full of talented professionals who obviously deserved recognition.

I loved the band, which played a song for every award winner based on the name of their entry. For example, an Alzheimer’s campaign elicited “Who are You” (though that does seem a little wrong).

But my big takeaway was that some of these PR campaigns really are about improving our lives, not just making a profit or strengthening a brand. The top award went to AT&T’s “It Can Wait” campaign to end texting while driving.

The elements were so powerful that AT&T’s competitors–Verizon, Spring and T-Mobile–joined in. And data showed that several states were projected to have fewer accidents and deaths as a result of texting while driving.

Now that’s some good PR.

Best PR practices for energy and utility projects

Image courtesy of Dan at FreeDigitalPhotos.net

Proposed power plants, wind farms and transmission lines are monumental public relations projects. That’s because they require working with many stakeholders (residents, businesses, elected officials, regulators), conducting public outreach (open houses, town hall meetings), changing public opinion (editorials, testimonials) and fighting misinformation (media relations, social media).

Here are five best practices to help you get your energy or utility project approved:

1. Say the right things from the start. Conduct a survey to understand what’s important to the public, and base some of your messages from the results. The general theme of your messaging strategy should explain need and reinforce benefits to residents and businesses. Media train all personnel–even engineers–so that a consistent set of talking points is propagated.

2. Brand your campaign. Have a theme that unifies all your collateral and ads, from your website to newsletter to radio spots to brochures to social media accounts. And of course, use your aforementioned messaging strategy in your collateral.

3. Demonstrate how public outreach matters. Make it clear that everything is up for discussion and that no firm decisions have been made. Have an abundance of ways for residents to leave their input, and show them how that input is shaping the proposal. In addition, it’s important to educate the public and inoculate them from the inevitable misinformation from your opposition. Think tradeshow displays, maps, videos and models as required items at your events.

4. Be a part of the community. Sometimes a little goes a long way. Get to know the people whose lives you’re affecting. Be a sponsor of their 4th of July festival. Help them build a new playground in their park. Attend their city council meetings.

5. Measure how you’re doing throughout the campaign. Check that you’re reaching your key performance indicators (KPIs)–for example, number of positive editorials, letters-to-editor and op-eds; number and type of supporters; and position of elected officials. However, it’s more important to keep polling the public to see if your efforts are moving the needle, so to speak. If not, change your strategy and/or tactics.