Category: Public relations

What Restaurants Should Do in a Social Media Crisis, Part V

Posted on by Taylor Kennedy

INTRODUCTION

A recent Harvard Business Review study found that discrimination is a “prevalent phenomenon” in the customer service industry. Discrimination can take place internally (within staff members) and externally (with or from customers). It can come in the form of gender, occupation within the restaurant, race or other protected characteristics.

Here is how to handle a social media crisis related to discrimination and rebuild your restaurant’s reputation. Continue reading “What Restaurants Should Do in a Social Media Crisis, Part V” →

How to Get Approval of Your Development in Madison

Posted on by Brian Lee

INTRODUCTION

In the City of Madison, development proposals that follow permitted land uses do not require any type of public review. On the other hand, development proposals such as subdivisions, rezonings or conditional uses require “consistency with adopted plans, review by several City departments, a public hearing and involve neighborhood input.”

It’s important to note the requirement for neighborhood input, as overlooking this step can spell doom for your proposal in Madison. That’s because, according to the City, “neighborhood associations are organized groups and … are likely to be the strongest community voice on a project within the neighborhood.” In other words, they can be your supporters, or they can be your opponents.

Here’s how to get approval of your proposed development in Madison, Wis. Continue reading “How to Get Approval of Your Development in Madison” →

What Restaurants Should do in a Social Media Crisis, Part IV

Posted on by Taylor Kennedy

INTRODUCTION

Social media makes it easy, unfortunately, for employees to broadcast their opinions. In the restaurant industry, you never know when one disgruntled server, cook or bartender can bring massive unwanted public attention to your brand.

Here is how to handle a social media crisis related to a rogue employee and rebuild your restaurant’s reputation. Continue reading “What Restaurants Should do in a Social Media Crisis, Part IV” →