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Poor editing skills by Reuters

I was appalled when I read a mistake-filled Reuters article that was written by Gerry Shih and Alexei Oreskovic, and edited by Jonathan Weber and Ken Wills. That’s at least four sets of eyes on this article on Twitter, yet we still have these errors:

The company is now on the verge of fulfilling the opportunity Costolo foresaw as it prepares for the most highly anticipated initial public offering since Facebook’s debut last May. The offering is expected to value Twitter at up to $15 billion and make its early investors, including Costolo, very wealthy indeed.

Actually, Facebook’s IPO was May 2012, but the sentence made it sound like May 2013.

Costolo was a comparative late-comer at Twitter, joining the company three years after it’s 2006 launch, but the company increasingly bears his imprint as it hurtles towards the IPO: deliberate in decision-making but aggressive in execution, savvy in its public relations and yet laser-focused on financial results.

Seriously? These professional writers still can’t figure out the difference between “it’s” and “its.”

“The founders consider Dick a co-founder, that’s how deep the connection is,” said Bijan Sabet, an investor at Spark Capital and a Twitter board member from 2008 to 2011. “He’s not this hired gun to run the company. He understands building out the business but also the product, strategy, vision.”

Here, the authors separated two independent clauses with only a comma. Since the sentence is a quotation, preventing them from adding an “and” after the comma, they should have used a semicolon.

I did find more errors, but I think you get the point. This terrible article illustrates one reason why professional journalism gets such a bad rap.

If the NFL were more like other industries

The NFL is really an oddity in a business sense. The primary example of this is that it’s exempt from antitrust laws, otherwise it couldn’t control the amateur draft, salary cap, free agency restrictions and TV rights the way it currently does (by colluding).

After the Green Bay Packers signed QB Scott Tolzien, who was cut by the San Francisco 49ers–the Packers’ first opponent of the season–it got me thinking: what if the NFL were more like other industries?

The Packers signed Tolzien for one reason: to pick his brain about the 49ers’ offense (and defense, to some extent). In the real (business) world, the 49ers would have made Tolzien sign a non-compete and non-disclosure document.

If you think about that, having non-competes in the NFL, or any other sport, would be really weird. There wouldn’t be any more trades, and free agents would be on the market for minimum one year as they wait for their non-competes to expire.

And regarding the non-disclosure, Tolzien is in a tough spot. If he rats out his old team, he extends his career by at least another week (he’s currently still on the practice squad). If he doesn’t talk about the 49ers, he’s out of a job.

That’s why the NFL is an oddity in business.

A customer’s first impression

I shopped at the Home Depot on Sunday. As I grab my cart, the greeter told me that I could use a cart that she had already pulled out. From my vantage point, I could only see one cart, and a couple ahead of me was taking it. I responded to the greeter that that cart was already being taken.

She in turn said that there was another cart up ahead. I said, “Oh I didn’t see it” and walk toward it, and as I did, she exclaimed, “Oh. My. God!”  in a way that meant, “How could you not see the other cart?!”

I was annoyed, but I took the high road and walked away. In any type of business, customer service is paramount, perhaps more so than your marketing and PR efforts. This was the first person from Home Depot that customers encounter, and she was quite rude. This anecdote is not meant to pick on Home Depot; rather, it’s to remind businesses to always make your customers feel welcomed, not stupid.