In an attempt to shop local, I placed an order online from an area embroidery store. I called today to ask about my order, and the woman who answered the phone couldn’t help with any of my issues:
- How to edit my address
- How long for order fulfillment
- What my order costs
- How to look up my order
She didn’t seem to feel bad, making the excuse that she only works on clothing, not items like the bottle openers I ordered. She took my name and number and said the owner would have to call me back.
I’m looking forward telling this owner that she needs to train her employees more thoroughly. The employee’s lack of knowledge is now wasting my time and the owner’s time, and it certainly doesn’t reflect well on the company.